At Heart and Soul Studio, I want you to be 100% satisfied with your hair and overall experience. I know that your hair is important to you and I want you to be happy from the moment you sit in my chair to the moment you leave my studio! As a professional, I strive to communicate how important it is to take the most realistic approach to achieving your beauty goals! If you are not happy with your experience, I will make any necessary adjustments so you can leave the studio feeling amazing. If after your experience you are unhappy with your result, within reason, I am happy to make adjustments to your hair in the form of a correction service.
There are limitations to correction services to protect all parties involved:
There are absolutely NO REFUNDS. My goal is to build a long lasting relationship with you. Sometimes there are bumps in the road, however I would rather learn with you and make adjustments so I can meet your hair goals. Sometimes this takes time, but I am willing to be patient with you if you are patient and reasonable with me!
Your color is valid for a correction service up to 10 days after your service(s) was performed.
You will no longer be eligible for correction service if you or another stylist makes any changes to the hair.
In order to qualify for a correction service you must invest in the recommended shampoo, and or Olaplex take home.
With the purchase of any color safe shampoo from Heart and Soul Studio your color service is 100% guaranteed. This does NOT include shampoos purchased from other retailers or salons.
The fee for correction service is 15$ per bowl of color or lightener required to make the adjustments.
If you are in the middle of a color correction process and there is box color (any form of non professional color) you will not be qualified for a correction service if the desired result is not achieved in one sitting (this will be explained during consultation so there will be no surprises if the desired goal is not achieved in one sitting). Additional toners, treatments and other necessary services will be priced (fairly) in each specific case.
To book an appointment please TEXT 601-941-2904 with your first and last name, your desired service/goal for your appointment, and any photos that you would like to share for ideas. Please allow 24-48 hours to reply to your inquiry. I reply during business hours only which can be found under the tab ‘Contact’. You can also text me for detailed directions to the studio!
If you have to cancel or reschedule an existing appointment, please do so at least 24 Hours in advance. If you cancel less than 24 hours, a 20$ late cancellation fee will be added to your next appointment. Giving 24 hours or more allows for me to place another waiting guest in that spot. If canceling an hour or less before the appointment time, this will be marked under no show policy listed below.
Please come to your scheduled appointment on time with CLEAN AND DRY HAIR. If you happen to be late, I do understand that things happen, please update me on your new arrival time. I will try to accommodate with the new timing, however, that may leave a chance at having to reschedule the entire appointment. If it is needed to reschedule the late appointment, depending on scheduling, a 20$ late fee will be added onto your next appointment. An hour or less notice before scheduled appointment time will be marked under no show policy listed below.
No Show Appointments:
In the case of a no show you will be charged 100% of your missed appointment and you will be required to pay a 50% deposit before booking your next appointment, along with the 20$ late cancellation fee. No shows will run the risk of me no longer providing or booking your services.
*BY BOOKING AN APPOINTMENT THE GUEST IS AGREEING TO ALL POLICIES, SO PLEASE MAKE SURE TO READ CAREFULLY.